Terms and Conditions for Victor Vanderstraeten Website & Webshop
1. Introduction
Welcome to Victor Vanderstraeten. By accessing or purchasing from this website, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these Terms, you should not use this Website.
2. No Liability for Viruses
Victor Vanderstraeten takes reasonable measures to ensure that the Website is secure and free from viruses or other harmful software. However, we cannot guarantee complete protection. You are responsible for safeguarding your devices with up-to-date antivirus software. We are not liable for any damages caused by viruses, malware, or other harmful components that may infect your equipment.
3. Limitation of Liability
To the fullest extent permitted by law, Victor Vanderstraeten will not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- The use or inability to use the Website, products, or services.
- Loss of data, profits, or damage to devices.
By using this Website, you agree not to hold Victor Vanderstraeten responsible for any such damages or losses and waive the right to seek monetary compensation.
4. Return Policy and Refunds
We handle returns on a case-by-case basis under the following conditions:
- Return Request: You must contact us within 14 days of receiving the product to request a return. Approval is at our sole discretion.
- Return Costs: If a return is approved, you are responsible for all associated costs, including shipping fees, customs charges, and any additional expenses.
- Product Condition: Items must be in their original condition, unused, and in their original packaging. Returns that show signs of damage, use, or improper packaging may be refused, and no refund will be issued.
- Refund Process: If a return is approved and the item is received in acceptable condition, we will issue a refund to your original payment method. Refunds will only be processed after inspection. Processing times may vary depending on your payment provider.
Exclusions:
- Custom-made or personalized items cannot be returned or refunded unless defective or damaged upon delivery.
- Digital products (such as downloads, digital music, etc.) are not eligible for return or refund.
5. Digital Products
Digital products, such as music downloads, are delivered as .mp3 files with a sample rate of 44.1 kHz. Music files are sent via email in a .zip archive. Videos are delivered in 1080p resolution and are also sent via email. These files will only be made available on or after the official release date of the song or album. All digital purchases are final and non-refundable.
6. Shipping Policy
Shipping costs for all orders will be calculated and added at checkout.
We aim to process and ship orders as quickly as possible, but delivery times may vary. While we strive to deliver within 15 business days, delays may occur due to unforeseen circumstances. By placing an order, you acknowledge the possibility of delivery delays.
Shipping for Packages Over 20 KG
Orders exceeding 20 KG require special handling and an additional shipping fee. If your order exceeds this limit, please contact us before purchasing to discuss shipping arrangements and costs.
International Shipping
We ship internationally. Customs duties, local taxes, or import duties are the sole responsibility of the customer. Any additional charges imposed by customs authorities in your country must be paid by you.
7. Product Information
We strive for accuracy in product descriptions, but we do not guarantee that all information on the Website is completely accurate, complete, or error-free. We reserve the right to correct any errors and update product information without prior notice.
8. Responsibility for Use
You are responsible for ensuring that your use of the Website and purchased products complies with all applicable laws and regulations. Victor Vanderstraeten is not responsible for any unlawful or improper use of its products or services.
9. Intellectual Property
All content, products, and services on the Website, including text, graphics, logos, and images, are the intellectual property of Victor Vanderstraeten. You may not reproduce, distribute, or use any content without our explicit written permission.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Any updates will be posted on this page, and continued use of the Website implies acceptance of the revised Terms. We encourage you to review them periodically.
11. Termination of Access
We reserve the right to terminate or restrict access to the Website or webshop at our sole discretion, without prior notice, if we believe a user has violated these Terms or engaged in harmful activities.
12. Governing Law
These Terms and any related disputes are governed by and interpreted under Belgian law. Any legal actions must be brought exclusively in the courts of Belgium.
13. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Victor Vanderstraeten
Email: info@victorvanderstraeten.com
Last updated: 14 July 2025